Privacy Policy

Thank you for visiting www.fogvapevending.com (the “Site”). This Privacy Policy explains how we collect, use, and share your personal information when you access the Site or make a purchase. Your privacy is important to us, and we are committed to safeguarding the information you provide.

1. Personal Information We Collect

• When you visit the Site, certain information about your device is automatically collected. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we gather information about the specific web pages or products you view, the websites or search terms that led you to our Site, and how you interact with it. This data is referred to as “Device Information.”

• We collect Device Information using various technologies, such as cookies, log files, web beacons, tags, and pixels. Cookies are data files that are placed on your device, and they often include an anonymous unique identifier. You can find more information about cookies and how to disable them at http://www.allaboutcookies.org.

2. Order Information:

• When you make a purchase or attempt to do so through the Site, we collect certain information from you. This includes your name, billing address, shipping address, payment details (credit card numbers, PayPal), email address, and phone number. We refer to this information as “Order Information.” Please note that when we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

3. How We Use Your Personal Information:

• We use the Order Information we collect to process and fulfill any orders placed on the Site. This includes handling your payment information, arranging shipping, and providing order confirmations and invoices. 

4. Additionally, we use Order Information to:

• Communicate with you regarding your purchase and any related matters.
• Screen orders for potential risks or fraud.
• Provide you with information or advertising related to our products and services if you have opted to receive such communications.
• The Device Information we collect helps us to screen for potential risks and fraud, especially through the analysis of IP addresses. Moreover, it enables us to improve and optimize the Site’s performance, generate analytics on customer browsing and interactions, and assess the effectiveness of our marketing and advertising campaigns.

5. Sharing Your Personal Information:

• We share your Personal Information with third-party service providers to help us process and use your information as described above. For instance, we use Shopify to power our online store, and you can learn more about how Shopify handles your Personal Information by visiting their privacy policy at https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the Site; you can find details on how Google handles your Personal Information at https://www.google.com/intl/en/policies/privacy/. You have the option to opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
• We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests, protect our rights, or as otherwise required by law.

6. Behavioural Advertising:

• We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising through the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

• Do Not Track:
  Please note that our Site does not change its data collection and use practices when it receives a Do Not Track signal from your browser.
• Your Rights:
  If you are a South African resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions. If you wish to exercise this right, please contact us using the information provided below.

If you are a South African resident, please be aware that we process your information to fulfil contracts we have with you, such as processing orders placed on the Site, or to pursue our legitimate business interests as outlined above. Additionally, please note that your information may be transferred to countries outside of Europe, including Canada and the United States.

• Data Retention:
  We will retain your Order Information for our records as long as necessary to fulfil orders and comply with legal obligations, unless you request its deletion.
• Changes to the Privacy Policy:
  We may update this Privacy Policy from time to time due to operational, legal, or regulatory reasons. Please check this page periodically to stay informed about any changes.
• Minors:
  The Site is not intended for individuals under the age of 18.
• Contact Us:
  If you have any questions, concerns, or wish to make a complaint about our privacy practices, please contact us at support@fogvapevending.co.za. We are committed to addressing your inquiries promptly and protecting your privacy to the best of our ability.

Thank you for trusting Fog Vape Vending with your personal information.